FAQ - Frequently Asked Questions
· IS THE SITE RELIABLE?
Our website has SSL security, which is mandatory by law for all online stores as it encrypts all transactions carried out on the website, ensuring the confidentiality of all information.
We work in partnership with MercadoPago, the largest online payment network in Brazil. We do not have access to your payment information, such as your credit card number, only MercadoPago, making your purchase 100% secure.
If you have any questions, please do not hesitate to contact: contato@nostrushop.com
· WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?
We work with products with prices well below the market, and for that we need to work with international suppliers (USA, Europe and Asia). Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it straight to your home.
· DO ALL PURCHASES COME WITH A TRACKING CODE?
Yup. We only work with trusted vendors who provide tracking code for your safety and comfort.
· WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code to you directly in your email within 3 working days, that's why our suppliers (industries that manufacture the products) ask for this period. If even after this period you have not received the tracking code, send us an email to: contato@nostrushop.com INCLUDING your order number (something like #4321) and we will give you a position within 24 hours.
· MY TRACKING CODE IS NOT SHOWING INFORMATION
On the way between the country of origin and the country of destination, there are really no updates as there is no movement of the package. He will let you know as soon as he arrives in Brazil. Then it will notify you of each move, as we are used to with internal orders. Rest assured, your order is on its way.
· ARE THERE ANY FEE I STILL HAVE TO PAY FOR THE PRODUCT?
No, just the full value of the normal product, because our products are not taxed by customs or by the post office (fee R$ 15.00), but in case of any kind of taxation, we assume responsibility and pay any type of tax. . Just send us an email to: contato@nostrushop.com telling what happened and we will respond within 24 hours.
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