Exchange and Return Policy
OUR BIGGEST COMMITMENT IS TO YOUR FULL SATISFACTION . If you chose your product in our online store, but upon receiving it, you found that there was a manufacturing defect, or you were even dissatisfied with the product you purchased, we guarantee your right to exchange or return it.
Remembering that the first step to exchange or return is to communicate our Service Center by e-mail: contato@nostrushop.com
Our team will instruct the customer on how to proceed with the exchange or return of the product.
Once we receive the package, we will do an analysis to confirm that everything is in accordance with the Item return conditions. After confirmation, our Service Team will contact you and in this case you will be able to choose between:
1. Exchange for any other product that is available in our stock.
2. Receive a refund of the amount spent on the products.
The shipping cost of the product for exchange is on us (Nostru Shop).